Osaki Maxim LE Full Body 3D Massage Chair

User Manual

3-Year Standard Manufacturer's / Parts & Labor Warranty 

Titan Chair LLC provides this NON-TRANSFERRABLE Warranty.

We guarantee that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, quality, or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein. 

What Is Covered:

This warranty explicitly covers all parts, labor, and framework of the chair.

This warranty includes parts costs and labor for the first year at no cost to the customer.

This warranty includes parts costs covered for the second year at no cost to the customer.

Structural Framework on selected products carries for three (3) years.

The additional extended warranties include parts and labor costs covered at no cost to the customer.

5-Year Extended Manufacturer's / Parts & Labor Warranty 

What Is Covered:

This warranty explicitly covers all parts, labor, and framework of the chair.

This warranty includes parts costs and labor for the first (3) years at no cost to the customer.

This warranty includes parts costs covered for the 5 years at no cost to the customer.

Structural Framework on selected products carries for three (3) years.

This warranty is only valid with the purchase of the extended 2-year warranty. 

Shipping Rates & Policies

All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive in their original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering them into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

Threshold Delivery: With threshold delivery mode, massage chairs will be delivered to the nearest ground-level entrance of the home, business, or apartment building. 

White-Glove Delivery: With white glove delivery, massage chairs will be hand-delivered to your destination and assembled. Choose the shipping method as White Glove Delivery if you want the service. (Cost:$250)

All White Glove Services is a one-time, non-refundable service, nor does it cover any return service. Once the service has been signed off to complete service, the delivery agent will not return to further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off on its completion.

Please provide a valid street address with each order (we cannot ship to P.O. boxes unless a phone number is provided ). Additional charges apply to rush and international shipments, including Alaska, Hawaii, and Puerto Rico. Shipping costs are listed beside each product. If there is no price, you can call to get a quote (this is especially prevalent for the higher-weight items).

How Fast Will You Receive An Order

All orders are processed between 7 a.m. and 5 p.m. (PST), Monday through Friday. Your order will try to be shipped within 24 hours unless otherwise noted. The order is then shipped and delivered within 7 to 10 days.

Thank you for shopping with us & if you have any questions, ask below, Live Chat, or Call Us at (833) 627-7245.