Returns & Exchange Policy
Easy Returns: Initiate a return within 30 days of delivery for a full refund.*
No Restocking Fees: Some brands have specific fees* (listed below).
Return Shipping: A $250 return shipping fee applies for massage chairs.
Initiate Return: Email us at Info@massagechairheaven.com or call 1833-627-7245.
Customers agree to the following terms and conditions:
- Initiate returns within 30 days of delivery. Contact us via our “Contact Us” form or call us at 1833-627-7245.
- Customers must pack the chair in its original material for returns. Any associated costs are the customer's responsibility.
- Chair exchanges involve disassembling & repackaging. Differences in chair prices will be credited/billed.
- Return or exchange initiation is through an email to Info@massagechairheaven.com. Instructions will follow post-approval.
- Refunds exclude White Glove Delivery costs, commercial warranties, and financed orders' 8% transaction fees. Extended Warranties are refundable.
- Refunds can take up to 1 week to process and reflect on your statement, minus certain deductions.
- Cancellations after 24 hours incur a 3% cancellation fee. Include all original accessories and manuals with returns.
- The standard return policy applies with restocking fees for any chair canceled AFTER it has shipped. Both shipping fees are not refundable.
Product Guaranty & Damages:
Inspect your product on arrival. Report damages within 7 days with proof (photos/videos) to Info@massagechairheaven.com. We'll handle returns and offer refunds or replacements as appropriate.
Product Condition for Returns:
Products must be in original packaging and near-new condition. Any discrepancies may result in a rejected return. If unfit, options include:
- Pay for reshipment.
- Collaborate with our support for return processing.
- After 14 days without a decision, the product will be recycled.
*Restocking Fees:
Synca, Fujiiryoki, Ceragem, Daiwa, Human Touch, INADA and D.Core : 20% fee.
Infinity, Kyota, Osaki, Ogawa, Titan, Sharper Image, Luraco, Kahuna: 15% fee.
No Returns are Allowed on Ohco, Hutech Kai, Panasonic, and Katana.